Returns & Exchanges



You can return most new, unopened items within 30 days of delivery. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the carrier (5-10 business days), the time it takes us to process your return once we receive (3-5 business days), and the time it takes for your bank to process our refund request (5-7 business days).--Original shipping and handling charges of 20% are not refundable, and the customer is responsible for return shipping with the carrier of his or her choice. We recommend shipping your item(s) back with both insurance and a tracking number -- that way you are protected from the possibility of loss during shipping and will know whether your package has been received by our warehouse. (Jewelry, Accessories, Shoes, Clearance- ALL FINAL SALE)

* The following items are final sale and cannot be returned for an exchange, credit, or refund:

   - Cosmetics

   - Jewelry

   - Accessories

   - Shoes

   - Lingerie

   - Swimwear

   - Items marked as "FINAL SALE" and "CLEARANCE"



We do not have an exchange option available. Please return the item for your refund. Afterward please place in order for the size or color of your choice. 

MixMatchy: Return Department

2315 S Santa Fe Ave.
Los Angeles CA 90058

Damaged and Incorrect Items

If you find an item to be damaged, defective, or incorrect, please contact a Customer Service representative before returning your item so that we may assist you accordingly. Damaged items will need to be reported within 5 days of delivery. Photos will be required for any report of damage.

Refused Packages

An order that is refused will be charged the original shipping plus the return shipping it takes for the package to get back to our facility. All orders shipped via USPS are subject to the ‘Terms and Conditions of Service’ as detailed on